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Privacy Policy

Evernight Realms respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your information when you use our website, application and other Services. It complies with the Australian Privacy Act 1988 and the thirteen Australian Privacy Principles (APPs). By using our Services you consent to the collection and handling of your information in accordance with this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, such as your name, email address, postal address, phone number and payment details when you create an account, make a purchase, contact us or subscribe to our newsletter. We may also collect information about your use of our Services including device identifiers, browser type, IP address, geographic location, session times and pages viewed.

2. How We Collect Personal Information

We collect personal information directly from you when you enter it on our website or provide it via email or telephone. We may collect information automatically through cookies and similar technologies when you browse our website or use our application. Cookies help us recognise your browser, remember your preferences and improve your user experience. You can adjust your browser settings to refuse cookies; however, some parts of our Services may not function properly if you do.

3. How We Use Your Information

We use personal information to:

  • provide and operate the Services, process orders and manage your account;
  • communicate with you about your orders, account activity, product updates and promotional offers;
  • improve and personalise your experience, including performing analytics and research;
  • comply with legal obligations and resolve disputes; and
  • prevent fraud and ensure the security of our Services.

4. Disclosure of Personal Information

We may share your personal information with trusted third‑party service providers who assist us in delivering the Services (for example, payment gateways, shipping carriers, analytics providers and IT support). These providers are only permitted to use your information to perform services on our behalf and must comply with applicable privacy laws. We may also disclose information if required by law or if reasonably necessary to protect our rights or the rights of others.

Some of our service providers may be located overseas. Before disclosing personal information to overseas recipients, we take reasonable steps to ensure that they will handle the information in a manner consistent with the APPs.

5. Direct Marketing

We may send you marketing communications about our Products, Services and special offers if you have consented to receive them. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us using the details below. We do not sell or rent your personal information to third parties for their marketing purposes.

6. Access & Correction

You may request access to the personal information we hold about you and request that we update or correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us via the contact details provided below. We may need to verify your identity before providing access. In limited circumstances we may decline your request where authorised by law.

7. Security of Your Information

We take reasonable technical and organisational measures to protect the personal information we hold from misuse, interference and unauthorised access, modification or disclosure. These measures include encrypted data storage, access controls, secure payment processors and regular security reviews. Despite our efforts no method of transmission over the internet or electronic storage is completely secure. You transmit information to us at your own risk.

8. Third‑Party Websites

Our Services may contain links to third‑party websites that are not operated by us. We have no control over the content or privacy practices of those sites and do not accept responsibility for their policies. We encourage you to read the privacy policy of any website you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The latest version will always be available on our website and will indicate the date on which it was last updated. Your continued use of the Services after an update constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about our handling of your personal information, please contact our Privacy Officer via the Contact page. We will endeavour to respond within a reasonable period and work with you to resolve any issues.